Effective call center training: soft skills 
v.j. Associates 
 - New Delhi :Excel Books ,2005 
<br/><br/><label>ISBN: </label>8174462554  200.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General Knowledge
<br/><br/><label>Dewey Class. No.: </label>658.312404   / E27